Terms of service

Welcome to Essence Lace. By accessing our website, purchasing products, or booking services, you agree to the following terms and conditions.

Products & Services

Essence Lace offers wigs made from 100% human hair as well as wig customisation and installation services. Product descriptions and images are provided as accurately as possible; however, slight variations may occur due to lighting, photography, and screen displays.

Pricing

All prices are listed in the applicable currency and are subject to change at any time without notice.

Payments

Full payment is required at checkout for wig purchases. For appointments and services, a deposit may be required to secure your booking.

Order Acceptance

Essence Lace reserves the right to refuse, cancel, or limit any order at our discretion. If an order is cancelled after payment has been processed, a refund will be issued.

Intellectual Property

All content on this website, including images, branding, logos, and text, belongs to Essence Lace and may not be copied, reproduced, or used without permission.

Customer Responsibility

Customers are responsible for reviewing all product descriptions, policies, and details before completing a purchase or booking a service.

Results Disclaimer

At Essence Lace, we strive to provide high-quality wigs and professional installation services to achieve the best possible results for every client.

Please understand that final results may vary depending on factors such as individual hair type, head shape, hairline, skin type, and how the wig is maintained after installation.

While we take great care in customising and styling each wig, Essence Lace cannot guarantee that the final result will appear exactly the same as photos shown online or on other clients.

Proper maintenance and aftercare are the responsibility of the customer once the wig has been purchased or installed. We are not responsible for issues that occur due to improper handling, styling, or maintenance after the service has been completed.

By purchasing a wig or booking a service with Essence Lace, you acknowledge and accept that results may vary.

Privacy Policy

Essence Lace respects your privacy and is committed to protecting your personal information.

When you place an order or book a service, we may collect personal details such as:

• Name
• Email address
• Phone number
• Shipping address
• Payment information

This information is used only to process orders, manage bookings, and communicate with customers.

Essence Lace does not sell, rent, or share your personal information with third parties except when required to process payments or ship orders.

Security

We take reasonable steps to ensure your information is kept secure. Payments are processed through secure third-party payment providers.

Policy Updates

Essence Lace reserves the right to update or modify these terms and policies at any time.

By using this website, purchasing products, or booking services, you acknowledge that you have read and agreed to these terms.