Refund Policy

At Essence Lace, we take pride in providing high-quality, customised wigs. Please read our refund policy carefully before making a purchase.

Returns

Returns are only accepted if the wig has not been worn, altered, or used and is returned in its original condition and packaging, including lace still intact and uncut.

To request a return, you must contact us within 48 hours of receiving your order. Once approved, the item must be shipped back within 5 days.

Non-Refundable Situations

Please note that we do not offer refunds or exchanges in the following situations:

• If you change your mind after purchase
• If you would like a different colour, length, or style
• If the lace has been cut, altered, or the wig has been worn
• If the wig has been styled, washed, or customised after delivery

Colour Disclaimer

Please understand that colours may appear slightly different depending on lighting, camera settings, and screen displays. Because of this, we cannot guarantee the colour will appear exactly the same in every environment. Variations in colour due to lighting or screen resolution are not considered faults.

Return Inspection

All returned items will be carefully inspected once received. If the wig shows any signs of wear, alteration, or damage, the return will be declined and the item will be sent back to the customer.

Shipping Costs

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photos and details so we can resolve the issue.

By completing your purchase, you acknowledge and agree to the terms of this policy.